Complaints That Get Results? Compliments Too!

Have a complaint or compliment about the subways or buses? We can help — from letting you know the right official to contact to tips on writing effective letters! Here are three steps to registering your concerns.

Step One: Choose your complaint/compliment category from the selections below.
Step Two: Compose your complaint/compliment letter to that official.
Step Three: Send a copy of your letter to MTA NYC Transit President and to the Straphangers Campaign, 9 Murray Street, New York, NY 10007.

What is your complaint or compliment about?

Addresses for Complaints or Compliments

*As of June 2017*
All letters should go to the MTA President. A copy or separate letter should then go to the individual department that you are issuing your complaint about.
Darryl C. Irick (acting) President, MTA New York City Transit
2 Broadway
New York, NY 10004
Phone: (646) 252-5800
Fax: (646) 252-5815
 

 

Bus Service and Bus Drivers

Please include the number of the bus or the driver's badge number.
Stephen Vidal (acting)
Vice President / President
2 Broadway, #2015
New York, NY 10004
Phone: (646) 252-5872
Fax: (646) 252-5815
Bus Customer Relations
25 Jamaica Avenue, Room 1
Brooklyn, NY 11207
Phone: 511
John Higgin
Chief Maintenance Officer
750 Zerega Avenue
Bronx, NY 10473
 

 

Subway Service and Conditions

Please include subway car number if possible.
Wynton Habersham
Vice President, Subways
2 Broadway
New York, NY 10004
Phone: (646) 252-5860
 

 

Paratransit

Stephen Lopiano
Vice President, Paratransit Division, Department of Buses
3300 Northern Blvd, 8th floor
Long Island City, NY 11101
Phone: (718) 393-4040
Fax: (718) 393-4321
 

 

Police

Include badge number if possible.
James O'Neill
Commissioner, New York Police Department
Headquarters, One Police Plaza
New York, NY 11201
Phone: (646) 610-5410
Civilian Complaint Review Board
40 Rector Street, 2nd floor,
New York, NY 10006
Hotline: (800) 341-2272
Fax: (212) 442-8839
Joseph Fox
Transit Bureau Chief of Police
130 Livingston Street, 3rd floor
Brooklyn, NY 11201
Phone: (718) 694-4040
Fax: (718) 694-5962
 

 

Other Contacts

Bus Stop Maintenance (including snow removal)
Phone: (718) 894-2828
For Customer Relations, MetroCard, and Travel Information
Phone: 511 or (718) 330-1234
Government Relations
Fax: (212) 878-7468
 

 

Send Policy Complaints

Can go to The MTA President or:
Veronique "Ronnie" Hakim
Chairperson, Metropolitan Transportation Authority
2 Broadway
New York, NY 10004
Phone: (212) 878-7200
Fax: (212) 878-7030
Governor Andrew Cuomo
State Capitol
Albany, NY 12224
Phone: (518) 474-8390
Fax: (518) 474-3767
NY State Senator John Flanagan
NYS Senate President
260 Middle Country Rd, Suite 102
Smithtown, NY 11787
Phone: (631) 361-2154
NY State Assemblyman Carl E. Heastie
Assembly Speaker
1446 East Gun Hill Rd
Bronx, NY 10469
Phone: (718) 654-6539
Mayor Bill de Blasio
City Hall
New York, NY 10007
Phone: 311
We strongly recommend that you also send complaints to your local state representatives. To locate the contact information for your representative you can use the following resources: http://www.mygovnyc.org or call 311
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MTA's Andy Byford Leaving Role That May Be Derailed  (The City, February 21, 2020)
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BYFORD'S DEPARTURE THREATENS BROOKLYN BUS REDESIGN: ADVOCATES  (Brooklyn Paper, January 24, 2020)
Why Andy Byford's Departure Is So Distressing For NYC Subway & Bus Riders  (Gothamist, January 24, 2020)
NYC Transit Boss Andy Byford Resigns  (NBC4 New York, January 23, 2020)
New York City Transit boss Andy Byford quits after two years on the job  (QNS.com, January 23, 2020)
Andy Byford resigns as NYCT president  (Brooklyn Daily Eagle, January 23, 2020)
Plan for more cops squeezes subways for cash  (Riverdale Press, January 12, 2020)
'Master Builder' Cuomo Pitches Old Proposal For New 'Penn Station South'  (Streetsblog, January 7, 2020)